FAQs
🌟 Welcome to the Stretahead
Find quick answers about ordering, delivery, payments, and returns for your favorite décor products.
🛍️ Ordering & Products
Q: How do I place an order?
A: Browse our store, select a product you love, add it to your cart, and complete a secure checkout.
Q: Do you offer multiple styles and sizes?
A: Yes, many items come in different designs and sizes. Check product pages for details.
Q: What if the item is out of stock?
A: Out-of-stock items will be labeled. You can reach out for restock updates.
Q: Can I modify or cancel my order after placing it?
A: If your order hasn’t been processed or shipped, we’ll try our best to assist.
🚚 Shipping & Delivery
Q: Where do you ship?
A: We currently ship across United States.
Q: How long does delivery take?
A:
• Processing: 1–2 business days
• Delivery: 3–7 business days depending on location
You will receive tracking updates once your order is shipped.
Q: What if my order arrives damaged or incorrect?
A: Let us know within 48 hours with photos — we’ll resolve it right away.
💳 Payments
Q: What payment methods do you accept?
A: We accept Debit/Credit Cards and Cash on Delivery (COD). Other payment options may be added soon.
Q: Is checkout secure?
A: Yes — your payment information is protected by encrypted checkout.
Q: Which currency will I be charged in?
A: All payments are processed in USD.
🔁 Returns, Refunds & Exchanges
Q: What is your return policy?
A: Returns are accepted within 7 days of delivery if the item is unused and in original condition.
Customized or clearance items may not be returnable unless defective.
Q: When will I get my refund?
A: Refunds are issued within 5–10 business days after we receive and approve the return.
Q: Do you offer exchanges?
A: Exchanges are available for defective or damaged items.
For other changes, return the product and place a new order.